Garbage Container Replacement

Steps to Request a Replacement:

1. Submit a Request. You can submit a replacement request in the 3 following ways:

2. Provide Your Information. Include your name, service address, phone number, and reason for the replacement.
3. Describe the Damage. Let us know if your container is broken, damaged, lost, or stolen. If the lid is damaged, cracked, detached, or missing, please explain that as well.
4. Inspection and Replacement. City staff will inspect your container to determine if it needs replacement. Please leave your container outside your property in an accessible location. Continue using it as normal while waiting for the replacement. Please allow 1–3 business days for the replacement process to be completed.

Important – Container Replacement Policy:

• The City will replace containers as many times as necessary due to normal wear and tear at no cost.
• Containers damaged due to customer abuse or misuse, or containers that are lost or stolen, will have a replacement fee of $90.00.
• All garbage containers remain City property. Customers are responsible for the care and proper use of their assigned container.

Please see the picture examples below for reference on which types of damage qualify for a replacement.