Terminating Services

Services may be terminated at customer’s request or by city’s initiative. All customers need to request services to be terminated if services will no longer be needed at property to avoid unnecessary charges. The city will close account and services as requested by customer. A tenant should request services be terminated as soon as property is vacated to avoid unnecessary charges and deposit applied to account or refunded to customer. A Termination Request Form or authorization for cancelation is always required to process the termination of service at a property. Terminate your Utility Service by clicking Here 

Unpaid Dues & Security Deposits

Any remaining balance due on account will be deducted from security deposit and you will receive a final bill with details of account. If the account has a remaining security deposit, a check will be issued and mailed to last known address. 

Updating Mailing Address

If your mailing address is different than what is on your account, please fill out the Change of Mailing Address Form to notify the department of your forwarding address. Only an account holder is authorized to request a mailing address change/update.

Changing Customer Name

Updating the Name (adding or removing a name) or if Customer Passes Away

Updating, adding or removing a name on the account or if change is due to death of account holder, this types of requests are considered as establishing a new account. You must fill out the New Utility Contract Form to update the name of an existing account and return the following information by email:

  • Copy of document such as marriage certificate, death decree, or death certificate
  • Telephone number

Service Interruption

If your account is delinquent and your service is scheduled for disconnection or has been interrupted or disconnected, you must call and/or make your payment during normal business hours at 928-341-8570 option 5. Opening water meter yourself is illegal, this is considered tampering with city property and you will be cited. There is a $200.00 payment penalty for tampering with meter as per Resolution Number 2259 - Amending Water, Waste Water, and Sanitation Rates (PDF) section 16 (f). Payments made through a bill payment service can take up to 3-5 days before it is received and posted to your account, therefore, taking more time to reconnect your service. It is highly recommended that, if a payment is processed through the XBP website, customer notifies the office to have service be reestablished. 

Delinquent Accounts

Should all or any portion of a bill which remain unpaid on or about the 14th day of the following month, a Delinquent Notice will be mailed and/or delivered to physical address as a reminder that the account has a past due amount and service will be interrupted if payment or payment arrangement is not made by date on notice. Once these Notices are out for delivery, there will be a $10.00 charge added to every account that included on this process' list as per Resolution Number 2259 - Amending Water, Waste Water, and Sanitation Rates section 16 (c).

Tampering With Meters

Per City of San Luis Ordinance No. 79, Section 11-6-4 B: "It is unlawful for any person to break or remove a seal, or willfully injure or destroy a meter or for any person, other than a city official, to destroy or injure any meter box, or place refuse or debris therein." There will be a $200.00 Meter Tampering Fee as per Resolution Number 2259 - Amending Water, Waste Water, and Sanitation Rates section 16 (f): "Any meter that is turned off for non-payment or related event, said meter shall be turned on by an authorized city employee only. Unauthorized reactivation of water services will result in a meter tampering fee charged to the account."

What Other City Services Can You Pay?

  • Utility bill including water, sewer, and garbage services
  • Park and Recreation fees such as park reservations, special events, and swimming pool fees
  • Building Permits
  • Planning and Zoning Department fees
  • Business Licenses
  • Fire Department CPR Classes
  • Miscellaneous invoices from other city departments